Terms and Conditions

Returns Policy

Faulty or Damaged Goods

We accept the return of items only if they are returned within 14 days and in their original packaging and condition. Under these circumstances we will issue a full refund for the price you paid for the item (less delivery charge.) You will be responsible for the cost of the postage to return the goods. This does not affect your statutory rights. Refunds will only be given after the returned item has been received and inspected. It is recommended that you use registered post or recorded delivery when returning goods.

Consumer Protection (Distance Selling) Regulations 2000.

These Regulations give the consumer the right by law to a 7 day 'cooling-off period' during which you can change your mind about buying once you have seen the goods.

In practice this means that you have 7 days after receipt of the goods to return them at your own expense and get a full refund of the cost of the goods. You must notify the seller within 7 days of receipt in writing, by letter, fax or email (telephone is not enough) of your intention to return goods and they must be returned in good saleable condition. It is recommended that you use registered post or recorded delivery when returning goods.

Cancellation

All cancellations must be in writing and e-mailed to This email address is being protected from spambots. You need JavaScript enabled to view it. within 24 hours of placing your order.

Contacting Us

If you need to contact us, please email This email address is being protected from spambots. You need JavaScript enabled to view it.. Alternatively, you can telephone us on 017687 71328

Virtual Framing

The frame and mount preview feature on the site is intended as a good guide to the appearance of the framed product. It is not an exact reproduction and there may be slight variations in colour and scale. If you are in doubt, please ask us to send you a sample before purchase.

Viridian Gallery, 13 St. John Street, Keswick, Cumbria, CA12 5AP :: Tel: 017687 71328 :: Email: shop@viridiangallery.co.uk

 

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